Help Desk

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[Resolved] Credit Card Payment Issues

Shipping

Shipping Options

Shipping Options Simplified Chart
	Economy Packet	EMS	DHL	Fedex	Sea Freight	Flat Ship	S Flat Ship
Delivery Period	14 - 21 days	5 days	4 - 11 days	1 - 3 days	25 - 120 days******	7 - 14 days	14 - 21 days
Tracking Service	Provided
Insurance	Applicated
Weight Limitation (Webike Shipping Point)	1pt ~ 20pt	15.1pt ~ 300pt	15.1pt ~ 300pt	No limitation		1pt ~ 200pt	1pt ~ 50pt
Weekend Shipping	Applicable		Not Applicable****		Applicable	Not Applicable****

Common Rules (applied for all shipping options)

・Please be aware that if we can not ship your order due to various reasons such as order contains hazardous item, oversize, overweight and etc. by the shipping option you selected, we may change the shipping to other option. Even if the shipping option do not change, we may ask you for extra shipping fee.

・Listed Days on each shipping option is only an approximated shipping period AFTER we ship your order. This period does not include days we need to arrenge products that are not in our stock. For example....

example1)

Select "Standard" for items Webike have in stock

= 5 days + 1 day (6 days) is the approx. delivery date.

example2)

Select "Standard" for items Webike need 2 weeks to arrenge

= 5 days + 2 weeks (19 days)is the approx. delivery date.

EMS

・Japan Post accepts the package, but once it is shipped to the destination country, it is delivered by a local courier company. Please refer to the Japan Post website for links to local delivery companies.
*We are not able to provide information on countries that are not listed on the site.

DHL

・We provide DHL as one of the shipping options.

・In cases when tax is required to be paid to receive your parcel and if you refuse to pay, the parcel will be sent back to Japan. This will costs us the returning shipping fee and also taxes possibly. If this occur, we may charge you or deduct the amount from total refunding amount.

Fedex

・****We do NOT ship on weekends.

Sea Freight

・If you select [Sea Freight], we use Surface Mail of Japan Post.

・******Delivery lead time may differ depends on the regions.

　East Asia : About 25-40days

　Southeast Asia, Southwest Asia : About 40-60days

　Oceania, North America, Central America, Middle East, and Europe : About 60-90days

　South America, Africa : About 90-120days.

"Flat/S Flat Ship"

This shipping method is tax-supported.

Customers are required to pay display price at only one time when checkout, you don't need to pay additional costs when you receive.

This delivery service is available only in Vietnam.

There are two delivery models that direct and collective shipping models.

Flat Ship

*Direct shipping model

Shipping daily to invidual customers directly

S Flat Ship

*Shipping to your home via Webike Vietnam from Webike Japan

Shipping Combined from Webike JP to Webike Vietnam and deliver to customers.

Orders are combined and shipped from Webike Japan once a week.

Areas of delivery

We ship to most countries. In case of Standard option, you can check available areas of delivery from here(EMS website). Shipping to APO/FPO or other military bases are prohibited.

Shipping Address

For customers paying by Paypal

The delivery address is the one registered on your PayPal account at time of you placing an order. We restrict customer to change the shipping address. Therefore, if there is a request of change in shipping address, after order has been placed, we may cancel the order.

*Shipping address is required to be written in English. If your address is registered in other language than English at Paypal, your order will not be shipped. In that case, please let us know your address in English.

For customers paying by Credit Card

We can change the shipping address if you request, however, we cannot change the country name because the shipping charge differs from the original payment.

These do not apply to Wholesale member. Wholesale member must attach an document or website proof of the new address for us to over write the original information shop information.

What are the Shipping Costs?

・Shipping costs include packing, boxes, receiving, domestic insurance, shipping and invoicing charge.

The shipping cost is calculated inside of the shopping cart based on the "Shipping point chart" of each carrier.

If the shipping point is over 300pt, you will be charged shipping of 300pt and the rest of the shipping point worth of shipping charge together at the shopping cart.

For example: Total Shipping Point: 450pt = 300pt worth of shipping fee+ 150 pt worth of shipping fee.

Please see Shipping & Returns for details.

Shipping Insurance

Basically, the total price of the items shipped will be covered by insurance. However, the maximum amount of the insurance may vary by the destination country or each carrier.

Tracking Your Order

You can check where your luggage is by using tracking service provided by each carrier.

EMS,ePacket,Sea Freight

FEDEX

DHL

Restriction of shipment

Displayed items may not be shipped depending on area, size, contents of items, or each country's customs regulation or law. When this occurs, the order will be canceled.

Some items may contain hazardous materials that can not be shipped by air (i.e; gasses and oils). If you purchase an item that contains hazardous materials that are not a part of the main item, we will remove it and ship the rest of your order. We will not refund for the removed part. If you purchase an item that is considered a hazardous material, we will immediately cancel that particular item and issue a refund for that item only.

If you ordered parts that can not board the aircraft, we will send you a confirmation e-mail asking how you would like to handle your order.

Also, in order to ship within the shipping company's regulatory size, the item's box may be removed before shipping.

Weight and Size limitation of shipment

If total size and/or weight of your order exceeds the limitation of each shipping options, we change shipping option without announcing you in advance. Your order may also possibly be divided into multiple package. For those orders which we can't cover the extra shipping fee, we may ask you to deposit extra shipping fee just before the shipping or other wise we can't ship your order. Weight limitation varies depends on destination. Please review each shipping options below for more detail about weight/size limitation.
EMS Limitation
ePacket Limitation
SAL / Sea Freight Limitation

Estimate Delivery Times

You can check how many dates it takes to deliver your luggage on each chart below.

EMS

ePacket

Sea Freight

*DHL and FEDEX does not have delivery date chart.

Help Desk

Customer Service

Shipping